How to Proceed in case of a claim

The statement
• It is essential to mention in your statement the circumstances of your claim (accident, theft, deterioration, name of the liable persons involved, place, date, weather) and the consequences of it (damages as well as an estimate of the prejudice costs).
•   Alongside your statement, include as many documents and supporting evidence as possible (purchase invoices, medical certificates, claims)
•    In the case of theft, think about pressing charges with the relevant authorities (police station, transport police). Your complaint statement receipt will be required by your insurer.
•   Finally, keep in mind to take all precautionnary measures to avoid aggravating the damage.

The timeframe

• The statement timeframe to your insurer is set out in your insurance contract. It is usually within 5 days from the discovery of the claim by the insured party and within 2 days if you are dealing with theft.
• Do not hesitate to send your statement by registered post. Although it is not compulsory it will allow, if an issue were to arise, to demonstrate that you respected the required timeframes.